OneKisan — Frequently Asked Questions
Q1: Can I return a product after accepting the delivery?
A: No. OneKisan follows an open-box delivery system. Returns are accepted only at the time of delivery. Once accepted, no return or refund will be allowed.
Q2: Which pincodes are eligible for 24-hour delivery?
A: Some serviceable pincodes qualify for fast delivery. You can check eligibility by entering your pincode at checkout.
Q3: Why is advance payment required for COD?
A: To confirm COD bookings and prevent fraudulent orders, 5–10% advance payment is required for most orders. Some pincodes may allow full COD (no advance).
Q4: What should I do if the product is damaged on delivery?
A: Check the product during delivery. If damaged or defective, return it immediately to the delivery agent and report it to our support team.
Q5: When will I receive my refund?
A: Refunds are processed within 7–10 business days after the returned product is inspected and approved.
Q6: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via WhatsApp and email.
Q7: Can I cancel my order?
A: Orders can be cancelled before shipment. After shipping, our post-shipment policy applies.
Q8: Do large or bulk orders have special terms?
A: Yes, large/B2B orders may have separate delivery or payment conditions. Contact our support team for details.