OneKisan Shipping & Delivery Policy

  1. Pincode-Based Delivery:
  • Selected pin codes are eligible for 24-hour fast delivery, depending on product availability and location.
  • For all other serviceable pin codes, the standard delivery time is 5–7 business days from the date of order confirmation.
  • Delivery timelines may vary slightly based on product type, stock availability, and courier service efficiency in your area.
  1. Tracking:
  • Once your order is shipped, a tracking link will be shared via WhatsApp and email.
  • You can track your order status anytime through the “My Orders” section on the OneKisan website.
  1. COD (Cash on Delivery) Policy:
  • For most COD orders, 5–10% advance payment is required to confirm the booking.
  • In specific pin codes or for selected products, Full COD (without advance) is available. This will be shown at checkout.
  • If advance payment is not made within 24 hours of placing a COD order, the order may be automatically cancelled.
  1. Prepaid Orders:
  • Prepaid orders are processed on priority and shipped faster than COD orders.
  • Customers receive an instant payment confirmation and dispatch updates.
  1. Shipping Charges:
  • Shipping is free for prepaid orders above the minimum order value (displayed at checkout).
  • For COD or low-value orders, a small delivery fee may apply based on pincode and courier charges.
  1. Order Dispatch & Delivery:
  • Orders are usually dispatched within 1–2 business days after confirmation.
  • During high-demand seasons or special offers, dispatch time may take slightly longer.
  1. Order Cancellation:
  • Orders can be cancelled before dispatch by contacting our customer support.
  • Once an order has been shipped, cancellation is not possible. Customers can refuse delivery at the doorstep if needed.
  1. Undelivered or Delayed Orders:
  • If your order is delayed beyond the expected timeline, please contact our support team.
  • OneKisan will assist you in tracking and resolving any courier-related issues as quickly as possible.

Note: Delivery timelines mentioned are approximate and may vary based on location, logistics partner, weather, or other external factors.